FAQ

Our Process of Shipping at FH Packaging
1. How Long Will It Take For My Order To Ship and How Can I Track it?

All orders before 11:00am PST will be shipped out the same business day; orders placed after 11:00am PST will ship within 24 hours. You can check the status of your order anytime through your customer portal tracking number. An email will be sent to the provided email address once your order has shipped. 

Customer’s UPS account can be used at no charge upon request. 

Large orders that require the involvement of pallet shipment and large trucks may take up to 3 days to ship. 

2. What Is The Minimum Amount I Can Order?

Most glass bottles are arranged and wrapped in a tray in each full case, therefore the minimum order quantity is 1 tray with the following exceptions:

  • Powder coated bottles (Frosted, Matte, Glossy Colored Bottles) will need to be shipped in full cases. 

Most closures will be sold at a minimum quantity of 100 pieces. We always recommend ordering in full case quantities to prevent damages as partial case orders will be put into a plastic bag and packed in a box with foam. 

3. What Is Your Contact Information and Business Hours?

We are available Monday – Friday 7am – 4:30pm. You can reach us via LiveChat, [email protected], or call us at (951) 848-7680.

4. Am I Able To Cancel an Order I just Placed?

To cancel your order, please call us at (951) 848 7680.  Please note of the following charges that can occur: 

  • We will cancel your order at no cost if your order has not left our facility. 
  • If your order has shipped already, you will incur 15% restocking fee and any return charges that may occur to bring the shipment back to our location. 
5. Which International Countries Are You Able To Ship To?

At this time, we are limited to shipping international orders to Canada only. Duties and taxes are not included and it is the responsibility of the customer. Please contact our Customer Service team for more inquiries.

6. Do You Provide Samples?

Samples can be ordered directly through our website!

Please click the “Request A Sample” button within the product page and 1 Sample will be added to your cart. If you would like to request more than 1. You can add instructions in the order notes to add additional products.

You can order up to 15 individual product samples per order. A flat rate shipping fee of $14.99 will apply at checkout. 

If a customer would like to provide their own shipping label, please contact [email protected]

If you do not see the item you would like a sample of, please send us an email at [email protected]

7. What Are Your Payment Methods?

Visa, MasterCard, AMEX, and Discover are all acceptable payment methods.

8. Promotional Offers
  • Sign up for our Newsletter to receive a 10% Off Coupon. 
  • Free Shipping on Online Orders Over $200 within the United States excluding the states of (Alaska & Hawaii)
9. Backorder Information
  • MOQ: Minimum Order Quantity for Items will be 5,000 pieces and above.

    • Lead Times: 4 – 6 Weeks for Items to be received by FH Packaging Headquarters.
    • Shipping To Customer: Shipping time to customer once order is received will range from 3 – 5 Business Days
    • Back order shipments do qualify for FREE SHIPPING to the customer within the Promotional Parameters. 
    • NO REFUNDS for all Pre-ordered Items that have been purchased

    Please contact our customer service for more information.

    We are available Monday to Friday from 7AM – 4:30PM to help you answer any questions and concerns you may have. 

    Via Live Chat at our website

    Via Email at [email protected]

    Via Call at +1 (951)-848-7680 

10. Are Your Products Sterile?

Our bottles are clean and come prepackaged in wrapped trays or plastic bags, but they are not sterile.

11. Ontario Local Pick-Up

A local pick up option is available at our Ontario location. An email notification will be sent once orders are ready for pick up. 

Pick-Up Times: Monday – Friday from 10AM – 4PM

Some Holidays Excluded

Please bring proof of purchase to:

1920 S Carlos Ave Ontario, CA 91761

12. My Items Look Defective/Scuffed Why?

Products made from PET plastic often get minor scuffs and scratches during shipment from our manufacturer to our warehouse. Due to the nature of PET plastic, it is nearly impossible to avoid this.

13. I Received The Wrong Item(s)

For incomplete orders, please send an email to [email protected] to file a claim.