FAQ

Our Process of Shipping at FH Packaging
1. How long will it take for my order to ship and how can I track it?

Products in stock are shipped out within 2 business days. You can check the status of your order anytime through your customer portal tracking number, An email will also be sent to the email address provided once your order has shipped.

2. What is the minimum amount I can order?

All of our items are sold at a minimum of 1 full case except for the following:

  • Glass bottles are arranged by tray in each case, minimum quantity that can be ordered is 1 tray.
  • If purchasing with matching glass bottles, droppers are sold equivalent.
3. What is your contact information and business hours?

We are available during business hours via chat, email [email protected], or you can give us a call at (951) 848-7680 during our business hours Mon. through Fri. 7am – 5pm

4. Am I able to cancel an order I just placed?

If you need to cancel your order please send request to [email protected] and confirmation will be sent within 24 hours.

5. Which international countries are you able to ship to?

At this time, we are limited to shipping international orders to Canada only.

6. Do you provide samples?

Samples can be ordered directly through our website!

Please click the “Request A Sample” button within the product page and 1 Sample will be added to your cart.

You can order up to 15 individual product samples per order. If you would like to request more than 1. You can add instructions in the order notes to add additional products.

If you do not see the item you would like a sample of, please send us an email at [email protected]

7. What are your payment methods?

Visa, MasterCard, AMEX, and Discover are all acceptable payment methods.

8. Promotional Offers
  • 10% Off Coupon is only available to First-Time Customers
  • Free Shipping on Online Orders Over $300 within the United States excluding the states of (Alaska & Hawaii)
9. Backorder Information
  • MOQ: Minimum Order Quantity for Items will be 5,000 pieces and above.
  • Lead Times: 4 – 6 Weeks for Items to be received by FH Packaging Headquarters.
  • Shipping To Customer: Shipping time to customer once order is received will range from 3 – 5 Business Days
  • Back order shipments do qualify for FREE SHIPPING to the customer within the Promotional Parameters. 
  • NO REFUNDS for all Pre-ordered Items that have been purchased

Please contact our customer service for more information.

We are available Monday to Friday from 7AM – 5PM to help you answer any questions and concerns you may have. 

Via Live Chat at our website

Via Email at [email protected]

Via Call at +1 (951)-848-7680