FAQ

Domestic Shipping

We ship all online orders domestically with UPS within the States. All orders placed before 11:00am PST will be shipped out the same business day; orders placed after 11:00am PST will be shipped within 24 hours (excluding weekends). You can check the status of your order anytime through your customer portal tracking number. An email will be sent to the provided email address once your order has shipped. 

Customer’s UPS account can be used at no charge upon request. 

Please note that UPS does NOT ship packages to PO Boxes. Residential and business addresses are okay. 

Large orders that require the involvement of pallet shipment and large trucks may take up to 3 days to ship. Our Customer Support team will be reaching out to you to inquire about pallet shipment accommodations. Please look out for a call or email from us if you placed any large orders of glass products. 

International Shipping 

At this time, we do not ship online orders internationally. 

Our wholesale side of the business can ship bulk orders to Canada. Duties and taxes are not included and is the responsibility of the customer. Please contact our Sales Team for more information. 

Phone: (951) 848-7680 Extension #1 

Please note: UPS is experiencing an influx of shipment delays due to COVID-19 restrictions. Our warehouse team is working hard on getting your orders out within 24 hours of order placement. 

Be sure to check your email for tracking details. Please allow 24 hours for tracking information to update to see the status of your order.  If you do not see any updates, please don’t feel hesitant to reach out to our Customer Support team! 

We sincerely apologize if any delays were to occur. Unfortunately, this is something that all brands and shipping providers are experiencing. 

Our team really appreciates your patience and understanding as we work through this year of unprecedented changes and challenges. 

Thank you for choosing FH Packaging! 

Local pickup option is available at our Eastvale location. An email notification will be sent once orders are ready for pick up. 

13977 The Merge Street, Unit B Eastvale, CA 92880

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Free Shipping on Online Orders Over $200 within the United States excluding the states of Alaska and Hawaii. 

1. Orders over 200lbs DO NOT APPLY. For more information, please reach out to our customer support team at [email protected] or  +1(951)848-7680

3. Free shipping is fulfilled only by UPS Ground Shipping.

Business Hours: 

Monday – Friday 7:00am to 4:30pm Pacific Standard Time 

Contact us at:

Phone: (951)848-7680

Email: [email protected]

Live Chat: available from 7:00am to 4:00pm PST

We always recommend ordering in full case quantities to prevent damages as partial case orders will be packaged separately and packed in a box with foam peanuts. 

Most closures will be sold at a minimum quantity of 25 pieces. 

Most glass products are arranged and wrapped in a tray in each full case, therefore the minimum order quantity is 1 tray with the following exceptions:

• Powder coated bottles (Frosted, Matte, & Glossy Colored Bottles) will need to be shipped in full cases. 

We do charge a $10 small order fee for orders of $50 or below. If you wish to get this waived, please be sure to add a value more than $50 to your cart. Small order fee does not apply to sample orders.

To cancel your order, please call us at (951) 848 7680 AS SOON AS POSSIBLE. Please note of the following charges that can occur: 

• We will cancel your order at no cost if your order has not left our facility. 
• If your order has shipped already, you will incur a 15% restocking fee and any return charges that may occur to bring the shipment back to our location. 
• An order cancellation that is placed prior to the order being prepared for shipping will be cancelled at no charge.
• An order cancellation received after the order has been pulled and prepped for shipping will incur a 15% restocking fee.
• Any order cancellations received after the order has been shipped will incur a 15% restocking fee and any applicable shipping fees to return the order to our location.

Business Hours: 

Monday – Friday 7:00am to 4:30pm Pacific Standard Time 

Contact us at:

Phone: (951)848-7680

Email: [email protected]

Live Chat: available from 7:00am to 4:00pm PST

At this point, we are unable to retrieve your order from the carrier, but you can contact UPS to reroute your package with the tracking number provided! 

FH Packaging​ is proud to partner with ​Route​, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*​Claims for packages marked “delivered” must be filed after 5 days and before 15 days from the date the package was marked “delivered.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Samples can be ordered directly through our website! Please click the “Request A Sample” button on the product page and 1 Sample will be added to your cart. You may request up to 15 samples per order.
* A flat rate shipping cost of $11.99 will apply * We ship samples through our UPS Ground account.

However, if your order exceeds 15 pieces or if you have placed more than 3 sample orders in 2 weeks, please provide a shipping account number that we may charge. Also, if you need samples sooner and would like to pay for expedited shipping, please select from the following shipping methods and provide a valid UPS or FedEx shipping account number.

We make every effort to ship all orders that come in before noon PST each day on the same they are received but cannot guarantee same-day shipping for orders that come in after that time. If you are placing your order after noon PST and paying for expedited shipping, please select your shipping method assuming that your package probably will not ship until the following day.

If a customer would like to provide their own shipping label, please contact our Customer Support Team. 

Visa, MasterCard, AMEX, and Discover are all acceptable payment methods.

Our bottles are clean and come prepackaged in wrapped trays or plastic bags, but they are not sterile.

Products often get minor scuffs, marks, or scratches during shipment from our manufacturer to our warehouse. Due to the nature of packaging, it is nearly impossible to avoid this. 

Frosted finish bottles can attract oily residues. Please handle bottles with care. If contaminated during unpacking, you can try spraying a vinegar-water solution and wiping it down with a clean cloth. 

For incomplete or incorrect orders, please send an email to [email protected] to file a claim. Our team will review your claim within 1 to 2 business days. Once we verify the issue, we may move forward with a replacement or refund. 

What to include in your email: 

• • Order # with a clear description of the issue 
  • Clear photos for verification of claimed issue 
  • If damaged, please provide quantity and SKU/item description of product

Our return policy can be found here: https://www.fhpkg.com/return-policy/

Please find detailed instructions under “Return Process”

We limit orders to only 3 per day, per account.

We do this to limit the amount of multiple shipments being shipped as parcels, as it is safer to ship multiple parcels on a pallet.