Hello Dear FH Customer,
We apologize for the payment issues we are currently going through. We are working as fast as possible in order to properly fix these issues and return the smooth shopping experience we have before.
Please look at the disclaimers below.
If the payment portal displays “Payment Failed” on your screen.
Do Not Worry!
The Payment has been processed completely and will display on our end. We will manually fix the issue and process your order as usual.
DO NOT Attempt to Pay Again
Please DO NOT attempt to pay again.
If you do, you will receive the same error as before.
You will see the charges appear within your bank portal as “pending”
DO NOT worry, We will Void these charges on our end so they do not settle with your bank by the end of the business day.
If there are any issues that arise, One of our customer service specialists will be sure to contact you as soon as possible
Thank You for Understanding
The FH Packaging Team