FH Packaging Return Policy
GENERAL 30 DAYS POLICY
Merchandise purchased from fhpkg.com can be returned or exchanged within 30 days of delivery. All authorized return merchandise must be unused and in the original condition for resale. Clearance items and Special Custom Order non-stock items are not eligible for returns and exchanges.
Please note that all return merchandise will be subject to inspection prior to the issue of a refund. For all merchandise returned to FH Packaging for reasons other than damage, incomplete order, or incorrect item received, a 15% restocking fee will be deducted from the refund or credit.
Return shipping charges will apply. Return shipping labels can be provided upon request. Glass products must be returned as a pallet shipment. Returns of glass items shipped via UPS or FedEx will not be accepted.
FOR GLASS ITEMS
Please notify our customer service at [email protected] within 14 days of arrival if the package is found with visible damages or missing merchandise.
To prevent damages of glass items on larger orders, we will sometimes offer our customers to ship their order on a pallet at no additional cost if your order qualifies for free shipping. We will notify and ask for your permission to opt for this service. As a common policy of all LTL or FTL trucking companies, a signature will be required upon delivery. It is the customer’s responsibility to check for any visible damages or note of any missing boxes. If the delivery receipt has been signed as complete and not damaged, we will not be able to file a claim against the delivery company, therefore, no refunds or exchanges will be issued.
Refund process could take 5-7 business days upon package arrival to our returns department. All refunds are processed with the original payment method.
Merchandise can only be exchanged for certain items. Please contact our customer care for additional information.
RETURN SHIPPING INSTRUCTIONS
- Ensure you have met the conditions listed on this page to confirm eligibility.
- Contact us via. [email protected] or (951)848-7680 to obtain your RMA (Return Merchandise Authorization) number.
- Ship authorized return items to:
1920 S Carlos Ave
Ontario, CA 91761
NOTE: we DO NOT take responsibility for any returned item(s) that become lost or damaged during transit.
We recommend using a shipping service that provides you with a tracking number, to secure your shipment and help track the return until it reaches our facility.