FH Packaging Terms and Conditions
GENERAL 30 DAYS POLICY
Merchandise purchased from fhpkg.com can be returned or exchanged within 30 days of delivery. All authorized return merchandise must be unused and in original condition for resale. Clearance items and Special Custom Order non-stock items are not eligible for returns and exchanges.
Please note that all return merchandise will be subject to inspection prior to the issue of a refund. For all merchandise returned to FH Packaging for reasons other than damage, incomplete order, or incorrect item received, a 15% restocking fee will be deducted from the refund or credit.
If a customer error is the issue of a returned order (EX: Incorrect shipping details, wrong items ordered) a 15% Restocking fee will be deducted from the refund or credit on orders who qualified for Free Shipping. If shipping was paid for the order, the amount paid for shipping will not be refunded.
Return shipping charges will apply. Glass products must be returned as a pallet shipment. Returns of glass items shipped via UPS or FedEx will not be accepted.
FOR GLASS ITEMS
Please notify our customer service at [email protected] within 14 days of arrival if package is found with visible damages or missing merchandise.
To prevent damages of glass items on larger orders, we will sometimes offer our customers to ship their order on a pallet at no additional cost if your order qualifies for free shipping. We will notify and ask for your permission to opt for this service. As a common policy of all LTL or FTL trucking companies, a signature will be required upon delivery. It is the customer’s responsibility to check for any visible damages or note of any missing boxes. If the delivery receipt has been signed as complete and not damaged, we will not be able to file a claim against the delivery company, therefore, no refunds or exchanges will be issued.
Refund process could take 5-7 business days upon package arrival to our returns department. All refunds are processed with the original payment method.
Merchandise can only be exchanged for certain items. Please contact our customer care for additional information.
RETURN SHIPPING INSTRUCTIONS
- Ensure you have met the conditions listed on this page to confirm eligibility.
- Contact us via. [email protected] or (951)848-7680 to obtain your RMA (Return Merchandise Authorization) number.
- Ship authorized return items to:
13977 The Merge St, Unit B
Eastvale, CA 92880
Please note, we cannot take responsibility for any returned item(s) that become lost or damaged during transit.
We recommend using a shipping service that provides you with a tracking number, to secure your shipment and help track the return until it reaches our facility.
Our standard warehouse processing time is 1 – 2 business days. Please allow an additional 1 – 5 business days for transit. From order placement to receipt of the product may take between 2 to 7 business days, if shipped in the continental US. Unless specifically requested, orders will ship via UPS Ground.
In the event that an item is out-of-stock, you will be contacted with options for replacements or back orders. If there is no response within 24 hours, we will ship all items we have on hand and back order any remaining items. Backorders will be shipped once the product has arrived in our warehouse.
Customer Shipper Account Numbers:
We do accept customer shipper account numbers (UPS ONLY).
Use the Coupon Code: SHIPLABEL
and Add Your Carrier Account Number within the Order Notes
LTL shipments can be arranged by customer with 24 hour notice.
Orders with Invalid UPS Account Numbers will only be held for 7 days.
All Other Shipping Accounts:
If you would like to use a different carrier account. Please inform our Customer Care specialist of your order.
We will prepare your order and send you the Shipping Dimensions and Requirements.
You will need to create a shipping label using your Shipper Account Number and set up a Pick up.
Please Inform our customer care specialist of the label and pick-up and we will send your order out.
Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and a 15% restocking fee will be charged.
-To cancel an order please call us at 1-951-848-7680. An order can be cancelled at any time. However, please be aware of the following fees that may apply:
- An order cancellation that is placed prior to the order being prepared for shipping will be cancelled at no charge.
- An order cancellation received after the order has been pulled and prepped for shipping will incur a 15% restocking fee.
- Any order cancellations received after the order has been shipped will incur a 15% restocking fee and any applicable shipping fees to return the order to our location.
All boxes and items ship from FH Packaging in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouses. Any damaged items are shipping related and claims must be placed with the shipping company (UPS). FH Packaging will take necessary precautions to avoid damage and will not claim responsibility for items damaged during shipment. If your product is damaged, please email [email protected]
For International orders shipping via UPS, the brokerage fees and taxes will be billed to the receiver. If you choose to use your own carrier, you will be responsible for those fees and providing a broker to get your order through customs.
We at FH Packaging use a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for.
Deadlines are as follows:
UPS & LTL Shipments – 1:00 PM PST
Customer’s Carriers – Require 24-hour notice before pickup
Any shipments received after these deadlines cannot ship until the following business day.
Local Pick-Up is available at our Southern California Headquarters and subject to pick up at our different locations if requirements are met.
Local Pick-Up that were placed online will be picked up at :
13977 Limonite Ave Unit B, Eastvale, California 92880
One you receive your email of order completion.
Local Pick-Ups have a pick up window from 10:00 AM – 4:00 PM PST
We will only hold Local-Pick Up Orders for 30 Days from order completion. We will make multiple attempts to contact the order owner, if no contact is met. We will Refund the order with a 15% Re-Stock Fee.
Pick-Ups at Our Different Locations
We are able to setup local pick ups at our various different locations. The only requirements needed. Is the products being ordered must be Full Case Counts of products.
We are not able to break down cases of products other than our California Headquarters.
Please speak to a customer service representative to setup a Local Pick-Up order outside of our California Location.
Local Pick-Up Sample Orders will have the same pick-up window and location.
Sample orders will only be held for 7 Days, If the order is not picked up within 7 Days. We will cancel the order.
Price Matching with FH Packaging
We like to remain fair and provide the best quality packaging to our customers. So we are glad to match any of our competitors online pricing based off of their parameters.
Our commitment to you is that you’ll find competitive prices every day online, and if you find one from a qualified retailer that’s lower on an exact products, we’ll match it.
Only Online Orders Qualify for Price Matching.
Your product may be eligible for price matching if it is:
Identical to the competitor’s product.
The product must be a matching type, material, and color in order to qualify.
Immediately available at a qualifying online retailer, or a local competitor.
We match online retailers to their prices, We exclude 3rd party packaging companies such as Amazon, Walmart, Target, Alibaba, and AliExpress.
- We will price match only up to the closest pack count available. We will round up to the nearest pack count up on our pricing.
- We will price match based off the current stores logistic options and will quote out our best shipping rate.
- Our price match offer is only available within the 200lbs Weight limit
- The price for an item must be listed and valid at the time of match. We reserve the right to verify a competitor’s advertised price and the availability of the item. If FH Packaging is not able to verify the lower price, we may decline the request.
Not shown on our Exclusion list.
Exclusions apply including, but not limited to, items sold by Marketplace vendors, special daily or hourly sales, and items for sale the Sunday before Thanksgiving Day through the Last Week of November.
How Do You Price Match with Us?
Find it and Chat with Us
1. Find a qualifying product.
While online, find a qualifying product that you want FHPKG.com to price match. Make sure the product you would like to price match is immediately available and identical to our competitor’s product (it must be a matching item with identical material, size, and color) FH Packaging orders are available for price matching by online or by phone.
2. Chat to Request a Price Match
Connect with us via our Livechat tool (Bottom Right). Please be prepared to direct us to the ad or website that is displaying the current lower prices you would like to match. You can also call 1-951-848-7680 for a FH Packaging price match request.
Price Match Guarantee policy details.
We won’t be beat on price.
Our promotional offers are subject to change and we reserve the right to refuse a promotional offer at any convenience.
Free Shipping on Online Orders Over $200 Dollars
- Orders over 200lbs DO NOT APPLY (Must Contact Our Shipping Department at +1(951)-848-7680
- Promotion only applicable to online orders
- Free Shipping is fulfilled only by UPS Ground Shipping (If expedited shipping is needed contact [email protected] or call +1(951) 848-7680
- Does not apply to countries outside the United States
- Ships only to areas inside the United States excluding the states of (Hawaii & Alaska)
Under California Proposition 65, manufacturers have primary responsibility to provide any product warnings. FH Packaging ensures product information is available to customers and that we comply with all requests. If you have any questions about the content of a product and potential WARNINGS, please make this request with customer service or your packaging consultant.
Due to the different combinations of ingredients, in particular active ingredients and essential oils, certain plastics may react poorly with your products and become defective. We cannot guarantee that any container will function properly with your particular product.
We will provide you with samples of most of our products free of charge (customers will pay for freight charges).
Please test your products with each container before filling large runs.
FH Packaging assumes no responsibility for suitability of any container or closure for customer’s particular use. It is the customer’s responsibility to do product compatibility testing with containers and closures selected by the customer. We are not responsible for consequential damages arising from customer’s selection and use of containers and closures supplied by us.
We thank you for your business and look forward to working with you on providing the perfect packaging for your product!
All efforts are made to have accurate pricing and product specifications. In the event that a price or product specification is listed incorrectly, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price.