Terms and Conditions

FH Packaging Terms and Conditions

GENERAL 30 DAYS POLICY

Merchandise purchased from fhpkg.com can be returned or exchanged within 30 days of delivery. All authorized return merchandise must be unused and in original condition for resale. Clearance items and Special Custom Order non-stock items are not eligible for returns and exchanges. Please note that all returned merchandise will be subject to inspection before the issue of a refund. For all merchandise returned to FH Packaging for reasons other than damage, incomplete order, or incorrect item received, a 15% restocking fee will be deducted from the refund or credit.  If a customer error is the issue of a returned order (EX: Incorrect shipping details, wrong items ordered) a 15% Restocking fee will be deducted from the refund or credit on orders that qualify for Free Shipping. If shipping was paid for the order, the amount paid for shipping will not be refunded. Return shipping charges will apply. Glass products must be returned as a pallet shipment. Returns of glass items shipped via UPS or FedEx will not be accepted.

FOR GLASS ITEMS 

Please notify our customer service at customercare@fhpkg.com within 14 days of arrival if the package is found with visible damages or missing merchandise. To prevent damage to glass items on larger orders, we will sometimes offer our customers to ship their orders on a pallet at no additional cost if your order qualifies for free shipping. We will notify you and ask for your permission to opt for this service. As a common policy of all LTL or FTL trucking companies, a signature will be required upon delivery. It is the customer’s responsibility to check for any visible damages or note any missing boxes. If the delivery receipt has been signed as complete and not damaged, we will not be able to file a claim against the delivery company, therefore, no refunds or exchanges will be issued. 

REFUNDS

Refund process could take 5-7 business days upon package arrival at our returns department. All refunds are processed with the original payment method. 

EXCHANGES

Merchandise can only be exchanged for certain items. Please contact our customer care for additional information. 

RETURN SHIPPING INSTRUCTIONS 

  1. Ensure you have met the conditions listed on this page to confirm eligibility. 
  2. Contact us via. customercare@fhpkg.com or (951)848-7680 to obtain your RMA (Return Merchandise Authorization) number. 
  3. Ship authorized return items to: 

F.H. Packaging ATTN: Returns/Exchanges 13977 The Merge St, Unit B Eastvale, CA 92880Please note, that we cannot take responsibility for any returned item(s) that become lost or damaged during transit. We recommend using a shipping service that provides you with a tracking number, to secure your shipment and help track the return until it reaches our facility.

Our standard warehouse processing time is 1 – 2 business days. Please allow an additional 1 – 5 business days for transit. From order placement to receipt of the product may take between 2 to 7 business days, if shipped in the continental US. Unless specifically requested, orders will ship via UPS Ground. In the event that an item is out-of-stock, you will be contacted with options for replacements or backorders. If there is no response within 24 hours, we will ship all items we have on hand and backorder any remaining items. Backorders will be shipped once the product has arrived in our warehouse.

**ATTENTION** Upon receipt of material, BEFORE SIGNING, please inspect for damage and incorrect quantity (including hidden damage). *Any damage or change needs to be logged! 

Customer Shipper Account Numbers: UPS Accounts We do accept customer shipper account numbers (UPS ONLY). Use the Coupon Code: SHIPLABELand Add Your Carrier Account Number within the Order NotesLTL shipments can be arranged by customer with 24-hour notice. Orders with Invalid UPS Account Numbers will only be held for 7 days.

All Other Shipping Accounts: If you would like to use a different carrier account. Please inform our Customer Care specialist of your order. We will prepare your order and send you the Shipping Dimensions and Requirements. You will need to create a shipping label using your Shipper Account Number and set up a Pickup. Please Inform our customer care specialist of the label and pick-up and we will send your order out.

Limit 3 Orders Per Day: We limit the number of orders you can place in 1 day per account due to safely shipping out multiple shipments in 1 pallet. We cannot ship multiple parcels as the safety and quality of the product might be compromised during transit if shipped through a parcel.

Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and a 15% restocking fee will be charged. -To cancel an order please call us at 1-951-848-7680. An order can be canceled at any time. However, please be aware of the following fees that may apply:

  • An order cancellation that is placed prior to the order being prepared for shipping will be canceled at no charge.
  • An order cancellation received after the order has been pulled and prepped for shipping will incur a 15% restocking fee.
  • Any order cancellations received after the order has been shipped will incur a 15% restocking fee and any applicable shipping fees to return the order to our location.

All boxes and items ship from FH Packaging in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouses. Any damaged items are shipping-related and claims must be placed with the shipping company (UPS). FH Packaging will take necessary precautions to avoid damage and will not claim responsibility for items damaged during shipment. If your product is damaged, please email customercare@fhpkg.com

Shipping for International Orders:

The recipient of an international shipment may be subject to such import taxes, custom duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the receiver ; FH Packing has no control over these charges, nor can FH Packing predict what they may be.

For International orders shipping via UPS, the brokerage fees and taxes will be billed to the receiver. If you choose to use your own carrier, you will be responsible for those fees and providing a broker to get your order through customs.

We at FH Packaging use a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for. Deadlines are as follows:UPS & LTL Shipments – 1:00 PM PSTCustomer’s Carriers – Require 24-hour notice before pickupAny shipments received after these deadlines cannot ship until the following business day.

Local Pick-Up is available at our Southern California Headquarters and subject to pick up at our different locations if requirements are met.Local Pick-Up that were placed online will be picked up at :13977 Limonite Ave Unit B, Eastvale, California 92880Pick-Up TimelineOne you receive your email of order completion.Local Pick-Ups have a pick up window from 10:00 AM – 4:00 PM PSTWe will only hold Local-Pick Up Orders for 30 Days from order completion. We will make multiple attempts to contact the order owner, if no contact is met. We will Refund the order with a 15% Re-Stock Fee.Pick-Ups at Our Different LocationsWe are able to setup local pick ups at our various different locations. The only requirements needed. Is the products being ordered must be Full Case Counts of products.We are not able to break down cases of products other than our California Headquarters.Please speak to a customer service representative to setup a Local Pick-Up order outside of our California Location.You can reach them at customercare@fhpkg.com, Call (951)-848-7680, or use our Livechat tool for immediate response.Sample OrdersLocal Pick-Up Sample Orders will have the same pick-up window and location.Sample orders will only be held for 7 Days, If the order is not picked up within 7 Days. We will cancel the order.

Price Match Guarantee policy details.

We won’t be beat on price.

We’ll match the product prices of key online competitors for immediately available products.Promotional Coupons/Offers cannot be attached to the Price Match Offer.

Special considerations:

At the time of sale, we price match online retailers pricesIf we lower our online price during the return and exchange period, we will match our lower price, upon request.Our Price Match Guarantee covers new items (excludes on sale items). One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed.

Our Price Match Guarantee does not cover:

The online prices of retailers are listed above. Products shipped from or sold by third-party sellers on websites. Pricing is only available to FH Packaging active profiles, Guest Checkout Price Matching is not Available.

Our promotional offers are subject to change and we reserve the right to refuse a promotional offer at any convenience.

10% Off First Purchase

  • This coupon is only applied to your 1st online order.
  • Promotion only applicable to online orders
  • The 10% Off Promo Code cannot be refunded and must be applied to the cart or at checkout. (Please review your Spam folder or contact one of our customer service representatives through Livechat or email for the promotional code).

Under California Proposition 65, manufacturers have the primary responsibility to provide any product warnings. FH Packaging ensures product information is available to customers and that we comply with all requests. If you have any questions about the content of a product and potential WARNINGS, please make this request with customer service or your packaging consultant.Due to the different combinations of ingredients, in particular active ingredients and essential oils, certain plastics may react poorly with your products and become defective. We cannot guarantee that any container will function properly with your particular product.We will provide you with samples of most of our products free of charge (customers will pay for freight charges).Please test your products with each container before filling large runs.FH Packaging assumes no responsibility for suitability of any container or closure for customer’s particular use. It is the customer’s responsibility to do product compatibility testing with containers and closures selected by the customer. We are not responsible for consequential damages arising from customer’s selection and use of containers and closures supplied by us.We thank you for your business and look forward to working with you on providing the perfect packaging for your product!

All efforts are made to have accurate pricing and product specifications. In the event that a price or product specification is listed incorrectly, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price.