FH Packaging Terms and Conditions
Under California Proposition 65, manufacturers have primary responsibility to provide any product warnings. FH Packaging ensures product information is available to customers and that we comply with all requests. If you have any questions about the content of a product and potential WARNINGS, please make this request with customer service or your packaging consultant.
Due to the different combinations of ingredients, in particular active ingredients and essential oils, certain plastics may react poorly with your products and become defective. We cannot guarantee that any container will function properly with your particular product.
We will provide you with samples of most of our products free of charge (customers will pay for freight charges).
Please test your products with each container before filling large runs.
FH Packaging assumes no responsibility for suitability of any container or closure for customer’s particular use. It is the customer’s responsibility to do product compatibility testing with containers and closures selected by the customer. We are not responsible for consequential damages arising from customer’s selection and use of containers and closures supplied by us.
We thank you for your business and look forward to working with you on providing the perfect packaging for your product!
All efforts are made to have accurate pricing and product specifications. In the event that a price or product specification is listed incorrectly, we reserve the right to refuse or cancel any orders placed for the product at the incorrect price.
Our promotional offers are subject to change and we reserve the right to refuse a promotional offer at any convenience.
Free Shipping on Online Orders Over $200 Dollars
- Promotion only applicable to online orders
- Free Shipping is fulfilled only by UPS Ground Shipping (If expedited shipping is needed contact [email protected] or call +1(951) 848-7680
- Does not apply to countries outside the United States
- Ships only to areas inside the United States excluding the states of (Hawaii & Alaska)
GENERAL 30 DAYS POLICY
Merchandise purchased from fhpkg.com can be returned or exchanged within 30 days of delivery. All authorized return merchandise must be unused and in original condition for resale. Clearance items and Special Custom Order non-stock items are not eligible for returns and exchanges.
Please note that all return merchandise will be subject to inspection prior to the issue of a refund. For all merchandise returned to FH Packaging for reasons other than damage, incomplete order, or incorrect item received, a 15% restocking fee will be deducted from the refund or credit.
If a customer error is the issue of a returned order (EX: Incorrect shipping details, wrong items ordered) a 15% Restocking fee will be deducted from the refund or credit on orders who qualified for Free Shipping. If shipping was paid for the order, the amount paid for shipping will not be refunded.
Return shipping charges will apply. Glass products must be returned as a pallet shipment. Returns of glass items shipped via UPS or FedEx will not be accepted.
FOR GLASS ITEMS
Please notify our customer service at [email protected] within 14 days of arrival if package is found with visible damages or missing merchandise.
To prevent damages of glass items on larger orders, we will sometimes offer our customers to ship their order on a pallet at no additional cost if your order qualifies for free shipping. We will notify and ask for your permission to opt for this service. As a common policy of all LTL or FTL trucking companies, a signature will be required upon delivery. It is the customer’s responsibility to check for any visible damages or note of any missing boxes. If the delivery receipt has been signed as complete and not damaged, we will not be able to file a claim against the delivery company, therefore, no refunds or exchanges will be issued.
Refund process could take 5-7 business days upon package arrival to our returns department. All refunds are processed with the original payment method.
Merchandise can only be exchanged for certain items. Please contact our customer care for additional information.
RETURN SHIPPING INSTRUCTIONS
- Ensure you have met the conditions listed on this page to confirm eligibility.
- Contact us via. [email protected] or (951)848-7680 to obtain your RMA (Return Merchandise Authorization) number.
- Ship authorized return items to:
1920 S Carlos Ave
Ontario, CA 91761
Please note, we cannot take responsibility for any returned item(s) that become lost or damaged during transit.
We recommend using a shipping service that provides you with a tracking number, to secure your shipment and help track the return until it reaches our facility.
Our standard warehouse processing time is 1 – 2 business days. Please allow an additional 1 – 5 business days for transit. From order placement to receipt of the product may take between 2 to 7 business days, if shipped in the continental US. Unless specifically requested, orders will ship via UPS Ground.
In the event that an item is out-of-stock, you will be contacted with options for replacements or back orders. If there is no response within 24 hours, we will ship all items we have on hand and back order any remaining items. Backorders will be shipped once the product has arrived in our warehouse.
Customer Shipper Account Numbers
We do accept customer shipper account numbers (UPS and FedEx ONLY).
Use the Coupon Code: SHIPLABEL
and Add Your Carrier Account Number within the Order Notes
LTL shipments can be arranged by customer with 24 hour notice.
Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and a 15% restocking fee will be charged.
-To cancel an order please call us at 1-951-848-7680. An order can be cancelled at any time. However, please be aware of the following fees that may apply:
- An order cancellation that is placed prior to the order being prepared for shipping will be cancelled at no charge.
- An order cancellation received after the order has been pulled and prepped for shipping will incur a 15% restocking fee.
- Any order cancellations received after the order has been shipped will incur a 15% restocking fee and any applicable shipping fees to return the order to our location.
All boxes and items ship from FH Packaging in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouses. Any damaged items are shipping related and claims must be placed with the shipping company (UPS). FH Packaging will take necessary precautions to avoid damage and will not claim responsibility for items damaged during shipment. If your product is damaged, please email [email protected]
For International orders shipping via UPS, the brokerage fees and taxes will be billed to the receiver. If you choose to use your own carrier, you will be responsible for those fees and providing a broker to get your order through customs.
We at FH Packaging use a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for.
Deadlines are as follows:
UPS & LTL Shipments – 1:00 PM PST
Customer’s Carriers – Require 24-hour notice before pickup
Any shipments received after these deadlines cannot ship until the following business day.